Grievance Redressal.

In line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, InstaHires has appointed a Grievance Officer to handle complaints about content, personal data and use of the platform.

1. Grievance Officer

Name: [Grievance Officer name]
Email: grievance@instahires.cloud
Address: [Registered office address]
Hours: Monday to Friday, 10:00 am – 6:00 pm IST

2. What you can raise

• Fake, misleading or offensive job listings or profiles.
• Misuse of your personal data, or requests to access, correct or delete it.
• Impersonation, harassment or fraud by another user.
• Billing or account issues that weren't resolved by support.

3. How to file a complaint

Email the Grievance Officer with your name, registered email or phone number, a description of the issue, and any links or screenshots that help us investigate.

4. Timelines

We acknowledge complaints within 24 hours and aim to resolve them within 15 days. Requests to remove content that exposes someone's private information or impersonates them are acted on within 72 hours.

5. Escalation

If you're not satisfied with our response to a personal-data complaint, you may approach the Data Protection Board of India.